Ep 006: Sheila Heen
Sheila Heen’s excellent talk unpacks the challenges and opportunities we face when we receive feedback. She identifies three different kinds of feedback: appreciation, coaching and evaluation, and describes how clarity in understanding the kind of feedback we receive helps us understand it more easily.
On This Podcast
Triad Consulting Group
Sheila Heen has spent more than two decades teaching Negotiation at Harvard Law School, specializing in our most difficult conversations—where disagreements are strong, emotions run high and relationships become strained. Her firm, Triad Consulting, works with executive teams to strengthen their working relationships, work through tough conversations and make sound decisions together. Heen has applied her expertise across a diverse range of companies and cultures including Pixar, Hugo Boss, the NBA, the Federal Reserve Bank, AT&T, and many family businesses, as well as not-for-profits, the Singapore Supreme Court and the Obama White House. She has written two New York Times bestsellers, Difficult Conversations: How to Discuss What Matters Most, and Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Parkcrest Christian Church
Jared C. Wilkins is the Lead Pastor at Parkcrest Christian Church in Long Beach, CA. He creates environments that are irresistible to life change through vision, teaching and intentional development. He has a masters degree from Duke University and has served as a Teaching Pastor and Ministry Director at Willow Creek Community Church as well as churches in North Carolina and Oklahoma prior to coming to Parkcrest.